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Help & Support Topics

Simple step-by-step guides and solutions to common visitor issues...

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The support topics below are provided as self-help resources to offer reliable customer help when you need it. Each topic includes clear, easy-to-follow solutions for the most common questions and issues you may encounter while using my site. Whether you need help navigating specific topics, updating your account settings, or purchasing a product or service, these support guides provide step-by-step instructions to resolve most concerns quickly and efficiently. If you’re unable to find the support or customer help you need within these topics, please feel free to Contact Me for additional assistance.

General Support Topics

Some downloads are available only to members or customers who have purchased the associated product. See Understanding Download Access and Download Indicators for help identifying available downloads.”

Customers and members share the same account dashboard, regardless of the products or memberships they have purchased.

To log in, click Login in the upper-right corner of any page on the website. You can also access your account by clicking My Dashboard in the Support section at the bottom of every page.

On the login screen, enter your username or email address and password. If prompted, complete the quick security verification by following the on-screen instructions, then click the Log In button.

After you successfully sign in, you’ll be automatically be redirected to your account dashboard, where you can access your purchases, memberships, downloads, and other account features.

Note: For security purposes, after 4 unsuccessful login attempts your account will be temporarily locked for 1 hour. Please wait until the lockout period has expired before attempting to log in again.

Before downloading a file, it is important to understand that bradhazel.live contains two types of content:

  • Free Content – Available to all visitors without a membership.
  • Members Only Content – Exclusive posts, pages, and downloads available only to members with the required active membership.

Some pages may contain a combination of free and member-only content. When this happens, restricted downloads will be clearly identified.

Download Buttons

Download buttons indicate whether a file is available to you:

  • Download – The file is available and can be downloaded.
  • Members Only Content – The file requires an active membership. If you have the required membership, the button will change to Download after you log in.
  • Unavailable – The file is not currently available.

A button that changes or responds when you hover over it indicates that the download is available.

Download Lists

Download lists use icons and links to show availability:

  • Download Available – The file or folder icon appears, and the file name is clickable and underlined.
  • Members Only Content – A locked icon appears when you are not logged in or do not have the required membership. After logging in with the correct membership, it will appear as an available download.
  • Unavailable – The link will appear disabled and cannot be selected.

If you believe you should have access to a file but cannot download it, confirm that you are logged in with the correct account and membership before submitting a support request.

If you are unable to access a download, there are a few common reasons this may happen:

  1. You are not logged in.

    Member-only downloads require you to be logged in to the account associated with your membership.

  2. You do not have the required membership.

    Some downloads are restricted to specific membership levels. Verify that your active membership includes access to the download.

  3. Your membership is not active.

    Check your subscription status from the Subscriptions tab in your My Dashboard.

  4. Your browser has not refreshed your access permissions.

    If you recently purchased a membership or renewed access, try logging out, clearing your browser cache, and logging back in.

If you have confirmed that you are logged in and your membership is active, but you still cannot access the download, submit a Support Request Form from your My Dashboard and provide the name of the file you are trying to access.

If you believe you have discovered a potential security issue with this website, I appreciate responsible Security Vulnerability Disclosure so the issue can be reviewed.

Membership Support Topics

Manual account creation is not available. An account is automatically created when you complete the online checkout process for a product, service or premium content membership.

To purchase a membership, click Join in the upper-right corner of any page. This will take you to the Memberships section of the bradhazel.live Store.

    1. Review the available membership plans and pricing options.

    2. Select the membership plan you want.

    3. Choose your pricing option. (All memberships are currently billed annually for a 12-month term and do not automatically renew.)

    4. Click Add to Cart if you want to continue shopping, or click Buy It Now to go directly to checkout.

    5. When you’re ready to complete your purchase, click the Cart icon in the upper-right corner of any page to review your order.

    6. Review your cart, make any necessary changes, then click Checkout.

    7. Complete the checkout form and verify that all information is correct.

    8. Click Purchase to submit your payment.

    9. After your payment is successfully processed, you’ll see an order confirmation page and receive a confirmation email with additional instructions, if applicable.

To purchase a membership, click Join in the upper-right corner of any page. This will take you to the Memberships section of the bradhazel.live Store.

    1. Review the available membership plans and pricing options.

    2. Select the membership plan you want.

    3. Choose your pricing option. (All memberships are currently billed annually for a 12-month term and do not automatically renew.)

    4. Click Add to Cart if you want to continue shopping, or click Buy It Now to go directly to checkout.

    5. When you’re ready to complete your purchase, click the Cart icon in the upper-right corner of any page to review your order.

    6. Review your cart, make any necessary changes, then click Checkout.

    7. Complete the checkout form and verify that all information is correct.

    8. Click Purchase to submit your payment.

    9. After your payment is successfully processed, you’ll see an order confirmation page and receive a confirmation email with additional instructions, if applicable.

If you recently purchased a membership and still see Members Only notices, first confirm that you are logged in with the same account used during checkout.

If you are logged in and still cannot access your membership content:

  1. Go to My Dashboard and verify that your membership appears under the Subscriptions tab.

  2. Log out of your account, close your browser, then log back in to refresh your account permissions.

  3. Confirm that your membership is active and has not expired.

If you still do not have access after completing these steps, submit a Support Request Form from your My Dashboard and include the email address used during checkout and the name of the content you are trying to access.

After completing your membership purchase, your account is created automatically. You will receive an email confirming that your membership access has been activated.

For security reasons, your password is never sent by email. If this is your first time accessing your account, use the Forgot Password? link on the login page to create or reset your password.

To access your membership content:

    1. Click Login in the upper-right corner of any page.

    2. Sign in with your username or email address and password.

    3. If prompted, complete the quick security verification by following the on-screen instructions, then click Log In.

    4. After you successfully sign in, you’ll automatically be redirected to the My Dashboard page. From there, select My Member Hubs near the top center of the dashboard.

    5. From the drop-down menu, you’ll see all of the Member Hubs available to you. Click content hub you want to exsplore.

NOTE: If you do not receive your membership activation email, check your spam or junk folder first. If you still cannot access your account, submit a Support Request Form and include the email address used during checkout.

You must be logged in to access any Member Hub. Once you have signed in, you do not need to return to My Dashboard each time you want to access your member content.

To access a Member Hub:

  1. Navigate to any page outside of the Shop.

  2. Locate the main navigation menu at the top of the page.

  3. Select the topic you are interested in:

    • Amateur Radio

    • DIY Projects

    • Trains

  4. Click My Member Hub from the drop-down menu.

Note: When you are logged in, the menu displays My Member Hub. If you are not logged in, it displays Become a Member instead.

You can manage your premium content subscriptions from My Dashboard.

  1. Log in to your account.

  2. After signing in, you’ll be taken to your My Dashboard home page.

  3. Click the Subscriptions tab in the left-hand menu.

  4. Select the subscription you want to manage.

  5. From there, you can view its details and choose to Renew Now or Cancel, if applicable.

As of July 1, 2026, all premium content memberships are sold as non-recurring 12-month subscription and do not renew automatically.

If you purchased your membership before July 1, 2026, your membership was configured with automatic renewal.

If you do not wish for your membership to renew automatically, please contact me within 7 days before your scheduled renewal date, and I will cancel the renewal.

If you miss the cancellation window before your renewal date, you may request cancellation within 30 days after the renewal date. If you have not accessed any premium membership content after the renewal payment was processed, I will cancel the membership and issue a refund in accordance with the Membership Terms & Conditions.

You can manage your two-factor authentication (2FA) settings from your Customer Dashboard.

  1. Log in to your account.

  2. From the My Dashboard home page, click the 2FA tab in the left-hand menu.

  3. From this page, you can:

    • View your current two-factor authentication status.

    • Activate or deactivate two-factor authentication.

    • View your recovery code status.

    • Generate new recovery codes whenever needed.

Recovery codes can be used if you lose access to your authenticator app or device. Be sure to save or print your recovery codes and store them in a secure location.

To use a recovery code:

  1. Enter your username or email address and password, then click Log In.

  2. When prompted for your 2FA Code, enter one of your recovery codes instead of the 6-digit code from your authenticator app.

  3. Click Log In to complete the sign-in process.

Recovery codes are 16-character alphanumeric codes (for example, 5199 5c24 77dc 0ed7) and each code can only be used once.

You can generate a new set of recovery codes at any time from the 2FA tab in your Customer Dashboard. Generating a new set of recovery codes will immediately invalidate all previously generated codes.

Your purchased digital downloads are available from your Customer Dashboard.

  1. Log in to your account.

  2. After signing in, you’ll be taken to your My Dashboard home page.

  3. Click the Downloads tab in the left-hand menu.

  4. Select the download you want to access.

  5. Click Download to download the file.

Note: Paid digital downloads, such as woodworking plans and plan packages, are standalone products. They are sold separately and are not included with any premium content membership.

If you’re experiencing an issue with your membership or account, you can submit a Support Request Form from your My Dashboard. This is the fastest way to receive assistance, and support requests submitted through this form receive priority handling.

  1. Log in to your account.

  2. After signing in, you’ll be taken to your My Dashboard home page.

  3. Click the Support Request Form tab in the left-hand menu.

  4. Complete all required fields, providing as much detail as possible.

  5. Review your information for accuracy, then click Submit.

Shopping Support Topics

If your order includes a made-to-order (print-on-demand) item, additional time is required for production before it can be shipped. These items are typically produced within 2–5 business days, after which the shipping period begins.

Shipping usually takes an additional 6–8 business days, but timelines may vary due to order volume, holidays, or carrier delays. Production and shipping are handled by a third-party provider.

If your order contains multiple items, they may ship separately and arrive on different dates.

Some items sold on bradhazel.live are made to order and fulfilled by a separate production partner. As a result, items in the same order may be produced and shipped from different locations.

If this happens, your order may arrive in multiple packages, each with its own tracking information and estimated delivery date. This is normal and helps ensure each item is produced and delivered as efficiently as possible.

If you’re experiencing an issue with your product, service or account, you can submit a Support Request Form from your My Dashboard. This is the fastest way to receive assistance, and support requests submitted through this form receive priority handling.

  1. Log in to your account.

  2. After signing in, you’ll be taken to your My Dashboard home page.

  3. Click the Support Request Form tab in the left-hand menu.

  4. Complete all required fields, providing as much detail as possible.

  5. Review your information for accuracy, then click Submit.